Ground personnel can help with damaged, misplaced, or lost luggage.

When passengers arrive, ground staff will assist with their transfer to the terminal building, take any documents related to inbound customs, and deal with any complications brought on by inbound flight delays or cancellations.

For mobility-impaired passengers, customer service representatives will arrange wheelchairs or other forms of transportation to the departure gate. They will also process, safeguard, and keep an eye on any unaccompanied minors (UMs) from check-in to aircraft boarding, and from aircraft deplaning to release to a parent or other authorized person.